There will be no returns or exchanges on sale items.
If you are unhappy with your order in any way, it can be returned or exchanged provided that it is as new and in saleable condition.
We will exchange or credit full price items that are returned to us within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to make an exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
All sale items are a final sale and are strictly non-returnable.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you; The Spacey Living online store makes every effort possible to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at hello@spaceyliving.co.nz about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only accept returns provided where the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been used or incurred wear and tear.
Shipping charges from the original order are non-refundable.
We highly recommend sending back with a track and trace number so you have confirmation that we have received it.
CONTENT ACCURACY
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Where relevant we have stated that some handmade items may have slight variations.
Prices in the Spacey Living online store are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the website is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.